Support

The app listens in one language at a time: the one you chose. To change it, tap the language button on the recording screen, or open Settings → Language → Spoken language. The new language is used for your next recordings too.

If a recording was heard in the wrong language, open its result and tap Change next to “Heard in …”. The app can read the same audio again in another language for 10 minutes after your tasks are ready.

Every recording is saved on your device first, then turned into tasks. Until then it shows as pending. Tap “1 recording pending” to see why:

• Offline — it’s processed automatically when you’re back online.
• Can’t connect — the server couldn’t be reached. The app tries again automatically, or tap Try all now.
• Daily limit reached or Later — a recording limit was reached. It’s processed when the limit resets.
• Waiting — your speech can’t be turned into text right now. The app tries again later.
• Couldn’t process — tap Try Again, or delete it. It’s deleted automatically after 7 days.

Pending recordings stay on your device until they’re processed or you delete them.

• Delete a task by swiping it, or delete everything in Settings → Privacy → Delete all tasks.
• Delete pending recordings from the pending list.
• With iCloud sync on, turn sync off and choose to remove the data, or delete the app’s data in your device’s iCloud storage settings.
• For usage analytics, turn off Share usage data in Settings. To have data already sent deleted, email us the random ID shown in Settings first.

Details are in the Privacy Policy.

Open Settings in the app and tap Restore purchases. Use the same Apple Account you bought Pro with. This also works on your iPad or Mac and after reinstalling the app.

If Pro still doesn’t show, check that you’re signed in to the App Store with that Apple Account, then email us.

In your device’s Settings, tap your name, then Subscriptions. Subscriptions are managed by Apple. See the Terms of Use.